CONTACT INFORMATION POLICY STATEMENT

At Vëlarya™, we take communication and transparency with our customers very seriously. As sellers operating within the European Union, we recognize that providing clear contact information is mandatory under current regulations. For this reason, we have developed a contact information policy that complies with these requirements and ensures that you can reach us easily and conveniently.

Providing accurate contact details is essential for establishing a relationship of trust with our customers. We want you to feel confident when shopping on our website, knowing that we are here to assist you whenever you need help or have any questions. Our contact information policy ensures that you can communicate with us through several convenient methods:

1 ~ PHONE
We provide a contact phone number so you can communicate directly with our customer support team via WhatsApp (whenever this option is enabled). We are happy to assist you and help resolve any questions or concerns you may have.

If, at any moment, we do not have an active customer service phone number available, please continue reading the following sections to find alternative ways to reach our store and resolve your inquiries.

2 ~ EMAIL
We also offer an email address where you can send us your questions or comments. Our team will review and respond to your messages as quickly as possible, providing the assistance you need.

You can contact us by clicking the following link: Contact.

3 ~ CONTACT FORM
On our website, you will find a contact form where you can submit your name, email address, and message, located at the top section of our homepage in the main menu. By completing this form, you ensure we receive all the necessary details to properly respond to your inquiry.

4 ~ SOCIAL MEDIA
We are active on various social media platforms, such as Facebook and Instagram. You can reach out to us through private messages or comments on our posts. We will be happy to reply to your questions and provide the attention you deserve. However, please note that the fastest ways to reach us are through our Email (Section 2) and Contact Form (Section 3).

We are committed to responding to your inquiries within a reasonable period of 24 hours and providing you with the support you need. Our goal is to maintain smooth and effective communication with you, ensuring your satisfaction as our customer.

At Vëlarya™, we comply with all European Union regulations, including the legal requirement to provide clear and accessible contact information. We want you to feel safe when purchasing from our website, knowing that we are fully committed to offering you a reliable and satisfying shopping experience.

If you have any questions, concerns, or simply wish to obtain more information about our products and services, please do not hesitate to contact us by clicking the following link: Contact.

We are here to help you and look forward to assisting you soon.